Software solutions for technical assistance
The collaboration in the design and implementation of customized software solutions with many companies producing equipment / devices of different complexity, size and cost, have allowed us to deal with very different problems related to the maintenance of products after the sale.
AfterSalesTools in its standard version available in Hosting and widely visible as online demos on this site is simply the result of the functionality common to the various manufacturers with whom we had the pleasure of collaborating.
AfterSalesTools but today it is also a more complex software system, customized and supplied under license for exclusive use on a dedicated platform (Virtual Machine) composed of different modules that constitute an excellent starting point for new customized platforms.
Among the various custom modules designed and manufactured for one or more specific companies we have:
- Data collection systems from remote devices, centralized and displayed on the Web
- Control systems through PC, Web, Mobile devices of remote equipment
- Complaints management systems and repair interventions with or without guarantee
- Document management systems
- E-commerce systems (of finished products and / or spare parts and / or associated services)
- Selection Guides and Product Configurators
- Warehouse loading / unloading systems (also through APP on Mobile devices)
All the systems built can communicate (which means can exchange data) with the various management and/or production software (ERP, CRM, PDM,…) which are used by companies (SAP, JDEdwards, BAAN, Proprietary systems) based on different methods and communication protocols.